Enjoy Free Shipping on Orders Over $100 and  Free Returns!

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Overview

Non-returnable items include:

• Products not returned within 30 days from the delivery date.
• Items that show signs of use, wear, or damage caused by the customer.
• Products missing their original packaging.
• Items without all original tags, labels, or included accessories.

These conditions ensure that returned items are in the same condition as when purchased, maintaining quality for future buyers.

At Natura NEX, we want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return and exchange policy on physical items. Please read the details below:

• Return Eligibility:
  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition with tags intact.
  • Any item that shows signs of wear, damage, or missing tags will not be accepted for return or exchange.
• How to Initiate a Return:
  • Contact our customer support team with your order number and the reason for the return.
  • We will provide you with a return shipping label, and you can send the product back via UPS.
• Exchanges:
  • If you would like to exchange an item for a different size or color, please follow the same return process and indicate your exchange preference.
• Non-Returnable Items:
  • Digital products and downloadable items are non-returnable and non-refundable.
  • Items without tags or in poor condition will not be accepted for return.

The Shipping Process (in Working Days) Is as Follows:

Delivery time = Process time (order preparation) + Shipping time

• Order preparation

Once your order information received, we will process the order:

(1) Check the stock.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Processing Time: Please allow 2-10 business days for us to process your order before it is shipped.

Shipping Information

At Natura NEX, we are committed to delivering your products safely and promptly. Here’s everything you need to know about our shipping process:

• Shipping Provider: We use UPS for all our shipments to ensure reliable and fast delivery.
• Shipping Time: Depending on your location, shipping times may vary: Normally 2-5 weeks (To most countries)
  • Canada: 3-7 business days
  • United States: 5-10 business days
  • International: 7-14 business days
• Shipping Costs: Shipping rates are calculated at checkout based on your location and order size.
• Tracking: Once your order is shipped, you will receive a UPS tracking number to monitor your shipment’s progress.

Please note:

• Shipping delays may occur due to customs or other factors beyond our control.
• Free shipping is available on orders over $100 (excluding digital products).
• Digital products are delivered instantly via email and incur no shipping charges.

Note: Fluctuating delivery times depending on flight information for the order time. The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nex@naturadura.net.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive and inspect the returned item, we will notify you via email.

If approved, a refund will be processed to your original payment method within 5-7 business days.

Need help?

If you have any questions regarding our returns and exchanges policy, please contact us at nex@naturadura.net

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