Q1. What types of products does Natura NEX offer?
A1: Natura NEX offers a range of nature-inspired products including t-shirts, blankets, coffee mugs, and digital products such as downloadable wall art and templates.
Q2. Do you offer international shipping?
A2:Yes, we offer international shipping. We primarily ship using UPS, and shipping rates will vary depending on your location.
Q3. How long does it take to process my order?
A3: For physical items, we typically process orders within 2-3 business days. Digital products are available for immediate download after purchase.
Q4. Can I customize my order?
A4: While we don’t offer customization for our physical products, our digital templates are customizable. Check the product description for specific customization options.
Q5. What payment methods do you accept?
A5: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Q6: How do I care for my Natura NEX t-shirt/blanket?
A6: Care instructions are included with each product. Generally, we recommend washing in cold water and air drying to maintain the quality of the print and fabric.
Q7. How will I receive my digital product?
A7: Upon completing your purchase, you’ll receive an email with a download link for your digital product. You can download it instantly.
Q8. Do you offer returns or exchanges on digital products?
A8: Unfortunately, due to the nature of digital products, all sales are final, and we do not accept returns or exchanges on these items.
Q9: What if I have issues with my digital download?
A9: If you experience any issues, please contact our customer support team at support@naturanex.com, and we’ll assist you promptly.
Q10. Can I return a product if I am not satisfied?
A10: Yes! We have a 30-day return policy for physical items. Please refer to our Returns and Exchanges section for more details.
Shop without borders – enjoy free shipping to any destination, making luxury accessible everywhere*
Extended return period to make sure your 100% in love with your purchase.
Questions? Our friendly support team is available 24/7 to ensure your shopping experience is seamless
Each product undergoes strict quality inspection, ensuring you receive only the finest items
Copyright © 2024 Natura Nex. All rights reserved. Any unauthorized use, copying or reproduction of the contents of this website is strictly prohibited.
